Terms and Conditions Guatemala
IMPORTANT NOTES
1. Guatemala immigration requirements are:
Before entering or exiting Guatemala BY AIR, all passengers must complete the online immigration declaration form. All passengers must make sure they keep the confirmation email they get when filling the form. Alternatively take a screenshot of the email QR code. This can be done up-to 24 hrs prior arrival to Guatemala. Immigration form can be found here:
https://farm2.sat.gob.gt/declaDelViajeroGt-web/pages/public/declaracionJuradaDelViajero.html
2. We strongly recommend purchasing travel insurance to cover unforeseen potential problems prior to/during a trip. This insurance should protect deposits for both land and air costs should you have to cancel or interrupt your trip due to grave unplanned circumstances (sickness, injury, death of a family member, weather which causes cessation of services, etc.)*
TERMS AND CONDITIONS
3. Departure Day: Please take note that this day you must check in with your airline provider at least 2-3 hours for international flights and 1 hour for local flights. You must also consider transfer times from one destination to another prior to your flight departure time.
4. Local Flight Policies:
TAG AIRLINES
Maximum luggage allowance is 20 pounds for checked bags + 10 carry-on per person including for all domestic flights. International flights allow 35 pounds of checked bags. Excess luggage will be charged at $1 per pound. The extra luggage is subject to space. Carrier may refuse baggage on the basis of excessive volume for safety reasons.
5. Reservations, Payment and Cancellations:
To initiate any reservation process, we must receive previously a partial to full prepayment on services.
· In certain cases depending on the supplier and travel dates, 100 % payment could be required at the time of the booking.
· Please note that special deposit and special cancelation policies may apply.
· Your travel advisor will advise about any other special terms and conditions that may apply.
Payments
Standard Booking Periods (May through October)
· 50% Deposit is due at time of booking.
· Balance is due in full 30 days prior to arrival.
High Season Booking Periods (November through April):
The high season in Guatemala is marked by heavy bookings. In order to guarantee your booking, we require the following:
· 50% Deposit is due at time of booking.
· Balance is due in full 60 days prior to your arrival date.
Peak Season (Christmas-New Year/Easter weeks)
The peak season in Guatemala is marked by heavy bookings. In order to guarantee your booking, we require the following:
• 50% Deposit is due at time of booking. Do note some suppliers require full payment upfront to confirm services.
• Balance is due in full 90 days prior to your arrival date
Payment Methods:
All payments must be made in U.S. Dollars to Memorable Travel Group.
We have a secure payment method in which at the time of payment, we will send the details and a payment link. When the client has accessed that link, they have the option of using or entering their credit card information to make the payment (Visa, Master Card, Discover & American Express) or eventually they can use their personal PayPal account.
We also accept payment via direct deposit in our bank in the US. For further information please contact your account manager.
All payments must be received by the payment deadline to avoid cancellation.
Cancellations:
· All cancellations must be in writing.
· For Standard Bookings Periods, any cancelation within 30 days of travel date will be 100% penalized.
· For High Booking Periods, any cancelation within 60 days of travel will be 100% penalized.
· For Peak Booking Periods, any cancelation within 90 days of travel will be 100% penalized.
· There is a $ 195 per person fee for any cancelations that occur out of the 30, 60 or 90 days prior to travel cancelation deadline.
· Additional charges may be made depending on suppliers’ conditions.
Cancellation contacts:
Memorable Travel Group
E-Mail: info@memorabletravel.com
REFUNDS: Any claims for refunds must be made IN WRITING within 30 days of scheduled return. All negotiable vouchers must accompany the claim. No refunds will be made for any unused portions of this trip. No refunds will be made for missing transfers or sightseeing tours due to changes or delays in airline schedules. Memorable Travel Group will not refund any money for changes in travel arrangements made by the traveller after the departure date.
Any service issue affecting the quality of the guest’s hotel stay must be addressed directly with the hotel’s management at the time the issue arises since refunds cannot be given for such inconveniences.
Privacy Statement
Memorable Travel Group will not disclose any personal information to third parties. All information we receive from you will be used only to confirm your vacation package or itinerary and at times to
inform you about our services.
Legal Limitations
Memorable Travel Group, (its owners, associates, agents and employees) shall assume no responsibility nor liability, for injury, damage, loss, accident, delay or irregularity to person or property in connection with any service provided or resulting directly from the following: weather and road conditions, breakdowns, strikes, war, riots, acts of God, detention annoyance, terrorism, thefts, pilferage, force majeure, civil disturbances, government restrictions or regulations, delays and expenses arising from quarantine, failure of any means of conveyance to arrive or depart as scheduled, and discrepancies or change in transit, car rentals, tours, or hotel services over which we have no control.
Memorable Travel Group is acting as a third party agent–all travel documents issued by Memorable Travel Group including all tickets, vouchers and coupons issued and all arrangements for transportation or conveyance or for hotel or lodging, car rental, touring or sightseeing services are subject to the terms and conditions of each supplier. By tendering payment to Memorable Travel Group for any and all services, the participant(s) agrees to accept and be bound by the terms and conditions on this page.
Memorable Travel Group
www.memorabletravelgroup.com